Thank you for choosing one of our rental properties for your family’s vacation! Please read the information below, it contains important information regarding what you need to bring with you and other important information.
Please note:
- All properties represented by Central Reservations (“CR”) are individually owned and furnished.
- Most property owners we represent do not permit reservations for groups such as high school or college graduates. Reservations obtained under false pretense will be subject to forfeiture of all monies and Guest will not be permitted to occupy the premises.
- Optional Standard trip cancellation/travel insurance or Cancel For Any Reason Insurance can be purchased by you at the time of your reservation and paid for in full at time of purchase. Please visit http://central.rentalguardian.com/ to view sample coverage descriptions for both.
- If linens are not provided with your rental, you can add when booking, add on the guest portal, or call or email us for assistance.
- Custom order beach and baby equipment you require for your vacation directly online at http://www.atozrentalservice.com or call 443-523-8316. The vendor will coordinate key pick-up and delivery with our company.
LODGING INFORMATION, POLICIES AND PROCEDURES
Payments:
a. Central Reservations must receive payment in full 30 days before the scheduled arrival date, or at the time of booking (if less than 30 days prior to check-in). Guest shall not be entitled to possession of Property until all monies due are paid to Company. Personal and/or electronic checks must be received by Company 30 days before the scheduled arrival date. Guest hereby grants Company permission to charge any remaining balance to the credit card on file, if the Reservation is within 30 days.
b. Returned checks will not be re-deposited by Company. The guest will be responsible for the amount of the check plus a $30.00 fee payable to Company. Guest must replace the check with certified funds within two days of notice of dishonored check, or the reservation will be cancelled.
c. For rental monies paid by credit card, Cardholder acknowledges receipt of goods and/or services for the “License Fee” stated on this Agreement and agrees to perform the Obligations outlined in the Cardholder’s agreement with the issuer. To make your final payment, please call or sign onto the Central Reservations guest portal to pay online.
d. We impose a surcharge of 3.0% of the transaction amount on credit card purchases, which is not greater than our cost of acceptance. We do not surcharge payment by debit cards.
Cancellations:
Our cancellation policy has changed. If you booked prior to 10/07/2025, please refer to the Cancellation policy on your lodging agreement.
If booking after 10/07/2025, the cancellation policy is as follows:
FLEX PROTECT CANCELLATION POLICY
a. If a guest cancels within 7-60 days of arrival the guest will receive a full refund.
b. If a guest cancels within 0-6 days of arrival, the Guest will not receive a refund unless the property is rebooked.
c. If Owner blocks/reserves any portion of a cancelled rental period, Guest’s deposit will be refunded to Guest, and the Company will have no obligation to re-rent the property for those dates.
d. Travel Insurance is an option plan offered to all Guests.
e. In the event a Guest refuses to occupy the Property upon arrival, refunds (if any) will be determined by the Company on a case-by-case basis.
f. Cancellation must be initiated by the guest, excluding catastrophic events such as hurricanes, cyber events, or pandemics.
Damage Deposit: as our guest, you will be able to choose between a refundable Security Deposit ( see below ) or a non-refundable Damage Deposit fee of $89. This fee covers accidental damage, as determined by Central Reservations, that may occur in the unit during your stay not to exceed $2,500.
Security Deposit: If you choose to pay a security deposit, it is to secure the faithful performance of the guest’s promises and duties contained herein. Said security deposit will be processed within 30 days of check-out date and will be returned to Guest less any costs for repairs, damages or excessive cleaning charges if property is not left as required by Lodging Agreement. Guest is responsible for reporting any existing damage upon taking occupancy.
Check-in office: Central Reservations, 6200 Coastal Hwy, Suite 100, between 3 – 5 pm on your scheduled arrival date. If you are staying at The Gateway Grand, or The Makai please check with us for further information.
Late arrival: If you need to arrive after 5pm, or when our office is closed, please call 410-723-4111 for afterhours check in instructions.
Arriving after your scheduled check-in day: Notify our office with your anticipated day of arrival.
Non-smoking Properties: Smoking in non-smoking properties will not be tolerated. Please inform your rental agent of your needs as some buildings are completely non-smoking.
Items to Pack: Pack all necessary bed linens, towels, (unless you rented a linen package with sheets and towels), soap, detergents and paper products. Refer to your Lodging Agreement for additional items you may need to bring with you.
Number of Occupants: The occupancy limit is noted on the lodging agreement. Over-occupancy is grounds for immediate removal and forfeiture of all rental monies.
Pets: Pets are prohibited on most of the rented premises. Guests (including visitors and day guests) who bring a pet to a non-pet property will be subject to pet fees, additional cleaning fees and removal from the property without refund.
Building Rules and Amenities: Guests must adhere to all building Rules and Regulations. Use of common elements is on a first come, first serve basis. Periodic closings and hours of amenities such as swimming pools, tennis courts, shops, etc. may vary and is at each building’s discretion. Grilling is not permitted on any deck or balcony of any multi-family building.
Parking: The number of spaces assigned to your rental property is printed on your Agreement. CR is not responsible for illegally parked vehicles. Some buildings cannot accommodate oversized vehicles and alternate parking is not provided. Boat trailers, or any other type of trailers, are not permitted to park on city streets or in condominium parking lots.
Lock-Outs: Guest is responsible for any fees incurred for a lockout during the hours Agent’s office is closed, payable when Guest is admitted to the property. If Guest incurs a lockout during normal business hours, Guest may either obtain a key on-site at Central Reservations or have Agent deliver key to the property and Guest may be subject to a delivery fee.
Departure Day: All guests must vacate the property no later than 10 AM on your departure date. Guest agrees to perform the following chores prior to vacating the property:
1) Clean and properly store all dishes and cookware. 2) Empty all food from refrigerator. 3) Make all beds. 4) Return furniture to its original placement. 5) Place all trash in the building receptacles. 6) Lock all doors and windows. 7) Adjust the thermostat to a summer setting 75 degrees or a winter setting of 55 degrees. Return all keys, pool tags, parking permits, etc. to Agent by 10:00 AM (Guest is responsible for the property until all items are returned to Agent).