Thank you for choosing one of our rental properties for your family’s vacation! Please read the information below, it contains important information regarding what you need to bring with you and other important information.
Please note:
- All properties represented by Central Reservations (“CR”) are individually owned and furnished.
- Most property owners we represent do not permit reservations for groups such as high school or college graduates. Reservations obtained under false pretense will be subject to forfeiture of all monies and Guest will not be permitted to occupy the premises.
- Optional Standard trip cancellation/travel insurance or Cancel For Any Reason Insurance can be purchased by you at the time of your reservation and paid for in full at time of purchase. Please visit http://central.rentalguardian.com/ to view sample coverage descriptions for both.
- If linens are not provided with your rental, please call us to add a linen package to your reservation.
- Custom order beach and baby equipment you require for your vacation directly online at http://www.atozrentalservice.com or call 443-523-8316. The vendor will coordinate key pick-up and delivery with our company.
LODGING INFORMATION, POLICIES AND PROCEDURES
Final Payment: Payment in full is due 30 days prior to arrival date, which can be paid thru your tenant access portal, by personal check or credit card. We impose a surcharge of 3% on the transaction amount on credit card products, which is not greater than our cost of acceptance. We do not surcharge on debit cards.
Cancellations: Receipt of deposit is considered confirmation of reservation and the cancellation policy will apply at that time. Guest must submit a written request to Agent to cancel Agreement. Guests may cancel their reservation up to 60 days prior to arrival without penalty, Please note, travel insurance is only refundable if cancelled within 10 days of booking date. If cancelled within 59 days of arrival the policy is as follows:
a. Property re-rents for full amount: Guest will forfeit the processing fee.
b. Property does not re-rent for the full amount: 1/2 of the gross rent, 11% taxes and processing fee are forfeited. Cancellations within 3 days of arrival date guest forfeits all gross rents plus taxes and processing fee.
c. Agent may cancel Agreement if guest neglects to sign their lodging agreement or pay their balance when due. Agent may cancel Agreement if Guest does not check-in with 24 hours of the arrival date and Guest will forfeit all rental monies paid.
d. A transfer to another property, at Guest’s request, is subject to the cancellation policy shown above.
e. No refunds will be issued for inclement weather, including hurricanes, early departure, cancelled events or activities beyond Owner or Agent’s control.
f. If a Guest modifies their reservations original check-in date (with owner approval), to a date outside of the cancellation policy, the Guest is held to the original cancellation policy of the 1st reservation. The 60 day rule for a full refund does not apply, property must re-rent.
Damage Deposit: as our guest, you will be able to choose between a refundable Security Deposit ( see below ) or a non-refundable Damage Deposit fee of $89. This fee covers accidental damage, as determined by Central Reservations, that may occur in the unit during your stay not to exceed $2,500.
Security Deposit: If you choose to pay a security deposit, it is to secure the faithful performance of the guest’s promises and duties contained herein. Said security deposit will be processed within 30 days of check-out date and will be returned to Guest less any costs for repairs, damages or excessive cleaning charges if property is not left as required by Lodging Agreement. Guest is responsible for reporting any existing damage upon taking occupancy.
Check-in office: Central Reservations, 6200 Coastal Hwy, Suite 100, between 3 – 5 pm on your scheduled arrival date. If you are staying at The Gateway Grand, The Makai or The Windjammer please check with us for further information.
Late arrival: If you need to arrive after 5pm, or when our office is closed, please call 410-723-4111 for afterhours check in instructions.
Arriving after your scheduled check-in day: Notify our office with your anticipated day of arrival. Refer to your Lodging Agreement policy (cancellation policy, paragraph B).
Non-smoking Properties: Smoking in non-smoking properties will not be tolerated. Please inform your rental agent of your needs as some buildings are completely non-smoking.Items to Pack: Pack all necessary bed linens, towels, (unless you rented a linen package with sheets and towels), soap, detergents and paper products. Refer to your Lodging Agreement (Rules and Restrictions, paragraph D) for additional items you may need to bring with you.
Number of Occupants: The occupancy limit is noted on the lodging agreement. Over-occupancy is grounds for immediate removal and forfeiture of all rental monies.
Pets: Pets are prohibited on most of the rented premises. Guests (including visitors and day guests) who bring a pet to a non-pet property will be subject to pet fees, additional cleaning fees and removal from the property without refund.
Building Rules and Amenities: Guests must adhere to all building Rules and Regulations. Use of common elements is on a first come, first serve basis. Periodic closings and hours of amenities such as swimming pools, tennis courts, shops, etc. may vary and is at each building’s discretion. Grilling is not permitted on any deck or balcony of any multi-family building.
Parking: The number of spaces assigned to your rental property is printed on your Agreement. CR is not responsible for illegally parked vehicles. Some buildings cannot accommodate oversized vehicles and alternate parking is not provided. Boat trailers, or any other type of trailers, are not permitted to park on city streets or in condominium parking lots.
Lock-Outs: Guest is responsible for any fees incurred for a lockout during the hours Agent’s office is closed, payable when Guest is admitted to the property. If Guest incurs a lockout during normal business hours, Guest may either obtain a key on-site at Central Reservations or have Agent deliver key to the property and Guest may be subject to a delivery fee.
Departure Day: All guests must vacate the property no later than 10 AM on your departure date. Guest agrees to perform the following chores prior to vacating the property:
1) Clean and properly store all dishes and cookware. 2) Empty all food from refrigerator. 3) Make all beds. 4) Return furniture to its original placement. 5) Place all trash in the building receptacles. 6) Lock all doors and windows. 7) Adjust the thermostat to a summer setting 75 degrees or a winter setting of 55 degrees. Return all keys, pool tags, parking permits, etc. to Agent by 10:00 AM (Guest is responsible for the property until all items are returned to Agent).